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Data Centre Facilities & Service Management
Description:
Responsibilities • Ensures operational services are delivered in accordance to project requirements. • Monitor and report to client on the SLA/KPI of the in-scope DCFM service. • Ensure respective operational service levels are met. • Provide monthly summary and/or progress report on systems health, statuses, risk status and status of Change Request / Service Request and System Problem. • Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support. • Monitor and update client on operation concern and/or compliance matters and propose resolution. • Review all incidents that do not meet SLA or OLA. Ensure incidents are handled as defined in the Incident Management Process. • Plan, co-ordinate, manage and control the changes to infrastructure so that it adheres to the Change Management Processes. • Conduct and/or participate in management update meetings - CCC , Operations, Service Review, Audit and Management Meeting. • Review reports from DCFM Operations & Support (O&S) project team. • Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise. • Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes. • Prepare Management plan and submit compilation to the Client annually. DCFM Specific Experience • Proactive monitoring on the Environmental Equipment in the Data Centres to ensure they are operating within acceptable level and to escalate promptly to the relevant authority or third-party vendors to rectify any defects alerted • On-site Management of works conducted within the Data Centres such as site preparation, site survey, network cabling, electrical wiring, air-conditioning, building power supply (including power generator) tests, on-site/off-site standby activities etc • DC physical access control security process compliance with zero security incident • Rack and Stack Tasks under Data Centre Infrastructure Management • Have good working knowledge for best practices in fire/workspace safety, management, control, and operating a Data Centre hosting services Qualifications and Capabilities • BSc degree in Computer Science or similar relevant field • Be ITIL Foundation certified • Familiar with ISO 9001, ISO 14644-1 and ISO 27001 • Have eight (8) years of working experience in Data Centre Facility Management • Have at least five (5) years of experience in leading a team in a similar capacity • In depth knowledge of fire/workspace safety guideline and policies • In depth knowledge of best practices around management, control, and operating a Data Centre • Outstanding organizational and time management skills • Excellent communication and leadership skills • Analytical thinker and problem solver • Attention to details • Have good interpersonal, presentation, written and communication skills • Maintain effective communication channels with stakeholders • Manage issues & risks and ensure timely escalation • Ability to manage concurrent tasks
Company:
Singtel Group
Posted:
May 22 on Singtel Group
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More About this Listing: Data Centre Facilities & Service Management
Data Centre Facilities & Service Management is a Executive Manager Job at Singtel Group located in United States. Find other listings like Data Centre Facilities & Service Management by searching Oodle for Executive Manager Jobs.
Data Centre Facilities & Service Management is a Executive Manager Job at Singtel Group located in United States. Find other listings like Data Centre Facilities & Service Management by searching Oodle for Executive Manager Jobs.