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Customer Success Manager
Location:
Cambridge
Description:
Customer Success Manager Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of. This important role in the Licensing Business Unit will focus on supporting license holder customers across their product lifecycle, with the goal of helping them achieve their drug development objectives within the Lonza platforms. The role will work closely with our Senior Technical Support Manager as well as our Business Development and Transactions colleagues, to deepen our relationships with existing customers and to coordinate interactions across both technical and commercial areas. Key responsibilities: Develop and nurture relationships with existing license holders to ensure that our customers retain their license and transition to product licenses Identify and cultivate relationships with key opinion leaders throughout the license holder base, with the goal of retaining their relationship with Lonza Lead resolution of existing customer challenges throughout their product lifecycle within the Lonza platform, with a focus on relationship building, business/financial issues, and coordination across the wider network. Actively follow up with existing customers to increase technology adoption + Coordinate technical follow up for existing customers to ensure continued optimal utilization of our expression systems in their labs, and smooth on-boarding of platform upgrades + Flag application challenges to our Senior Tech Support Manager to ensure continued use of our technology on more of the customers’ molecules + Encourage customers to adopt Lonza’s technology upgrades to improve chances. Visit ListedBuy for more information.
Company:
Gb01 Lonza Biologics
Posted:
April 22 on ListedBuy
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More About this Listing: Customer Success Manager
Customer Success Manager is a Executive Manager Job at Gb01 Lonza Biologics located in United States. Find other listings like Customer Success Manager by searching Oodle for Executive Manager Jobs.
Customer Success Manager is a Executive Manager Job at Gb01 Lonza Biologics located in United States. Find other listings like Customer Success Manager by searching Oodle for Executive Manager Jobs.