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Customer Service Representative
Location:
Eugene, OR
Description:
Do you value collaboration, continuous improvement, and public service? At this progressive and innovative public transit organization, we believe in providing people with the independence to achieve their goals, creating a more vibrant, sustainable, and equitable community. We proudly present this exciting career opportunity which offers an attractive starting wage, an excellent benefit package, and an inclusive, friendly work environment. Lane Transit District values diversity and strives to expand representation at all levels of the workforce. We welcome applications from BIPOC, women, people with disabilities, members of the LGBTQ community, and veterans. General Summary Under general supervision, the Customer Service Representative acts as a liaison for internal/external customers and providers in the Lane County area. They are responsible for inbound and outbound customer contact and independently resolve questions, concerns, and incidents within a required timeframe. They provide excellent customer service with a focus on first call resolution whenever possible. This individual will have the ability to work independently, as well as in a team-oriented environment. Essential Duties & Responsibilities Represent the District and serve as a champion for excellent customer service. Disseminates route and schedule information to customers or potential customers via email, TDD, telephone or personal contact, and answers questions concerning District services. Sells fare products and fare instruments; fulfills orders for passengers and providers; maintains fare instrument inventory; distributes fare instruments and bus schedule information to employees, passengers and customers; and maintains a sales drawer, including assigned fare inventory and cash fund. Receives customer input over the phone, in person and via email. Assists customers in applying for special District programs, processes photo rider cards, and maintains records for programs. Assists with Customer Service trainings as required Follows the District's lost and found policy and procedures; processes customer service forms Prepares individual route and schedule book prior to service changes; maintains a variety of records; and operates a variety of office equipment. Schedules community outreach trips and presents as needed. Follow District operating procedures and instructions from Transit Operations Department staff. Perform other related duties as assigned. Supervisory Responsibilities This position does not supervise others. Fiscal Responsibility The incumbent does not have financial authority, but does handle cash and POS systems. Minimum Qualifications Required Education and Experience Any equivalent combination of education and experience which provides the knowledge, skills, and abilities required to perform the job. Education and course work can substitute for years of experience. Typical qualifications would be: Experience: High school diploma or GED. Two years of work experience which exhibits direct sales or customer service to the public, and dispensing information. Proficiency with Microsoft Products: Outlook; Excel; Word; and PowerPoint (will be validated with testing) General working knowledge of computer software and functions Preferred: College course work in relevant areas such as Business or English is desirable. Additional language skills Familiarity with public transit and the local service area Technology Skills Microsoft Office Suite - Outlook, Word, Excel, PowerPoint, Project, SharePoint, Visio, Teams Competencies for Successful Performance of Job Duties Knowledge of: Clerical Duties; Computer Literacy; Proofreading Standards; Professional telephone and email etiquette. Direct sales techniques. Ability to: Effectively Communicate both Written and Verbally; Provide Excellent Customer Service; Active Listening; Critical Thinking; Maintain Confidentiality; Effectively Manage Own Time; Account for cash inventory accurately, read maps, and interpret route and schedule information. Position Type and Expected Hours of Work May work in a normal office environment and/or remote office as approved. Will sometimes be required to work and/or attend meetings or events in public and at all LTD locations. Monday through Friday 6:45 am until 6:15pm (8 hour shift will fall between these hours) Occasional abnormal hours are expected and required for specific events and to reach all employees. Travel Travel within the metropolitan area is required. Occasional travel outside of the region may be required. Working Conditions & Physical Demands Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Human Collaboration & Job Impact Communications and discussions result in decisions regarding policy development and implementation. Interaction with others outside the organization requires exercising participative management skills that support team efforts and quality processes. The impact the job has on LTD is significant in terms of time, money, or public/employee relations . Compensation : This position is a full-time, non-exempt position, union position and is eligible for the union benefits package. The pay starts at $21.75 per hour. How to apply: Visit our website: http://ltdjobs.applicantpool.com/jobs/ . Submit your resume and complete the required application and assessments. This position is open until closed. For additional information call (541) 682-XXXX. The Lane Transit District is an Affirmative Action/ Equal Employment Opportunity Employer.
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job located in Eugene OR. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job located in Eugene OR. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.