Xerox
Customer Service\Care Representative Job
Location:
Yukon, OK
Description:
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries. If you meet the qualifications of this position and want to work for a world-class company with a great marketplace reputation, apply today. Using a computerized system, responds to customer inquiries in a call center environment. May perform 1 or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures. Gathers info, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Informs customers about services available and assesses customer needs. Provides functional guidance, training and assistance to lower level staff. Provides assistance, training and troubleshooting support to lower level staff. Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems. Prepares standard reports to track workload, response time and quality of input. Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness. All other duties as assigned. ACS is an Equal Opportunity Employer and considers candidates for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, the basis of genetic details or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodation(s) by calling 866-419-2226 or by sending an e-mail to accommodations@acs-inc.com.
Listing originally posted at http://www.jobspider.com/job/view-job-3236825.html
Education/experience:
High School
Company:
Xerox
Posted:
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More About this Listing: Customer Service\Care Representative Job
Customer Service\Care Representative Job is a Customer Service Customer Service Representative Job at Xerox located in Yukon OK. Find other listings like Customer Service\Care Representative Job by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service\Care Representative Job is a Customer Service Customer Service Representative Job at Xerox located in Yukon OK. Find other listings like Customer Service\Care Representative Job by searching Oodle for Customer Service Customer Service Representative Jobs.