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Customer Co: ordinator
Location:
Bedford
Description:
My client is looking to hire a Customer Coordinator on a Permanent basis in Bedford. The ideal candidate will have experience within a custoemr care/call centre role an ability to work with different departments and be able to handle situations sensitively. The ideal candidate will enjoy working in a fast: paced environment where they can be hands on in customer care for their customers. Duties, Phone based work, handling complaints/issues from customers Customer Care, Looking after the cimpanies customers Snagging reports Updating of an inhouse system Ensuring up to date knowledge of policies Taking incming calls, updating records and dealing with enquiries in order. Reporting to the Customer Services Team Leader Be the point of contact for all customers who have moved into their new homes and address any concerns they have. Handling incoming calls/emails Liaise with operatives, who conduct remedial work in properties Deal with customer complaints either on email, in writing or over the telephone Liaise with internals departments, site managements teams, technical and commercial departments to gain information to address any customer issues Update company in: house systems with correct information Gain all the facts and establish a suitable outcome in order to address tier customers either in writing, telephone or email Escalate any serious issues to line manager Qualifications, skills and experience Previous customer service experience in a similar role, previous construction/new homes would be an advantage Ability to communicate at different levels and have empathy when dealing with sensitive issues Able to articulate at a professional level at all times and able to write letters/emails in a professional manner Willing to take on additional duties and training on offer by the company Strong work ethic, drive and ambition Benefits Staff bonus scheme Holiday Company Pension Parking Private healthcare Rewards scheme Enhanced. Visit ListedBuy for more information.
Posted:
January 22 on ListedBuy
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More About this Listing: Customer Co: ordinator
Customer Co: ordinator is a Human Resource Customer CO Ordinator Job located in United States. Find other listings like Customer Co: ordinator by searching Oodle for Human Resource Customer CO Ordinator Jobs.
Customer Co: ordinator is a Human Resource Customer CO Ordinator Job located in United States. Find other listings like Customer Co: ordinator by searching Oodle for Human Resource Customer CO Ordinator Jobs.