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Customer Account Relationship Manager
Location:
Cambridge
Description:
Do you have a technical background with proven experience of delivering customer projects, managing the account and driving revenues and customer satisfaction throughout the duration of the contract? Are you comfortable being the customer interface and owning all customer deliverables, whilst working with internal project managers, customer support teams and Sales? Sepura is hiring a Customer Account Manager to own the customer relationship and to manage customer deliverables and customer communications for a new portfolio of ground breaking products that migrate from narrowband to broadband communications enhancing public sector services and operations to the benefit of the public. The right candidate will be a highly motivated and highly competent customer facing Customer Account Manager with experience of new product development, have a high level of commercial and business acumen, enjoy problem solving and be an excellent communicator. Main Duties Management and leadership of complex customer projects and relationships, owning the profit and loss for customer contracts. Manage regular internal and external project meetings, ensuring accountability of team members and individuals in the wider business, maintaining customer satisfaction. Apply commercial and business acumen to achieve project objectives, drive and report on contract and customer specific KPIs. Ensure approaches/techniques are used for driving high performance from teams, maintaining good team morale and a high level of operating efficiency. Capture and manage customer requirements through customer workshops and manage the overall customer project budget, working closely with Product Strategy Group, Commercial Manager, Bid Team, Finance, Customer Support and the Senior Management Team. Communicate with all stakeholders, ensuring rapid escalation of issues as they arise and planning for solutions to mitigate risks. Own planning of customer deliverables, including GANTT. Visit ListedBuy for more information.
Company:
Sepura
Posted:
May 23 on ListedBuy
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More About this Listing: Customer Account Relationship Manager
Customer Account Relationship Manager is a Other Art & Media Jobs Relationship Manager Job at Sepura located in United States. Find other listings like Customer Account Relationship Manager by searching Oodle for Other Art & Media Jobs Relationship Manager Jobs.
Customer Account Relationship Manager is a Other Art & Media Jobs Relationship Manager Job at Sepura located in United States. Find other listings like Customer Account Relationship Manager by searching Oodle for Other Art & Media Jobs Relationship Manager Jobs.