Collections Specialist - Department of Education - Bedford, NH
DESCRIPTION Delta is looking to fill multiple Collection Specialist positions in our Bedford, NH office. The Collection Specialist position is located in a call center setting and is a full-time, 40 hour a week position. This is a commission eligible position with a base pay of $15.14/hour. In addition to our generous commissions program with no cap, we also have monthly contests! Applicants must be able to commit to the shift schedule and pass a experience investigation, drug test and credit screening if hired. Schedule is as follows:Monday-Friday: three days 8am-5pm & two days 1pm-10pm2 Saturdays a month (8am-12pm Friday, 8am-12pm Saturday) At Delta Management, we strive to create an environment that focuses on and promotes individual achievement. Our supervisory staff is committed to helping you achieve your goals through individual and group training and coaching sessions along with daily, weekly and monthly bonus and commission programs. Our management team is committed to the overall success of our company and its employees. DUTIES The basic functions of the Collections Specialist are to; learn and strictly adhere to the Fair Debt Collection Practices Act (FDCPA) and maintain compliance with regulations throughout employment; learn and be continually familiar with the programs offered to borrowers of student loans; process accounts assigned to them accurately and with special care given by Delta Management; attempt to locate borrowers info through skiptracing techniques; maintain the highest level of accuracy and detail when documenting accounts and communicating with borrowers; collect balances and, if borrower is unable to make payment in full, obtain detailed details on the borrower and find a program suitable for both the borrower and Delta Management' maintain and meet projected monthly goals as set by Delta Management' accurately complete all forms and documentation as necessary; thoroughly document true and accurate records of all collection activity and skiptrace activity in Beyond database. REQUIREMENTS * 1-five years previous collection of customer service experience- Candidate in good standing with Federal Student Loans- High-school certificate or equivalent Schedule is as follows:- No criminal record and expertise to submit to drug, experience, credit and personality screenings.Monday-Friday:3 days 8am-5pm2 days 1pm-10pm2 Saturdays a month (8am-12pm Friday, 8am-12pm) ***Please complete the application in full & DO NOT just attach your resume ***-Thank you!
1 To 2 Years
Accounting & Finance
February 14 on iApplicants