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Client Solutions Specialist
Location:
Winter Haven, FL
Description:
Can you contribute new ideas to spark a team, lead a department, and change an industry? At CertiPay, we strive to keep team members engaged and passionate about their role. To do this, we have created a culture of freedom to develop and actuate employee talents. We provide a dynamic, challenging work environment for team members with endless opportunities. Our success with our employees is driven by our belief in investing not only in their professional lives but also in their personal lives. Some of the benefits you can look forward to are: Benefits effective the 1st of the month following 60 days Choice between 9 medical plans offered by Humana 100% Company Paid Dental benefits for the employee 100% Company Paid Vision benefits for the employee 100% Company Paid Basic Life Insurance 100% Company Paid Short Term Disability for the employee A $100 monthly contribution to employee's HSA (if enrolled in eligible HSA Medical Plan) 401k company match up to 4% Company paid holidays- 7 days Paid birthday day off PTO time Free Employee Assistance Plan benefits to employees and eligible dependents And many more! Our success with our clients is driven by our ability to manage our customers' needs quickly and effectively. We are looking for employees who can: Engage in positive participation within a team-oriented customer service environment. Effectively manage daily client requests. Maintain and strengthen client relationships through personal client interaction Maintain a high level of knowledge through internal training and personal development experiences. Effectively analyze issues and provide problem resolution. We are not as big as some of our larger competitors, but our IMPACT is!! We believe in our product line, our team members and take pride in giving our clients the best customer experience possible. 2020 and 2021 "Top Workplace Orlando Sentinel" winner Best Places to Work, Career Source Polk CertiPay is seeking a Client Services Representative to join our growing company. Under general supervision, the Client Service Representative provides telephone support to external Clients who contact CertiPay concerning payroll practices, human resources, CertiPay software operations, and other technical and non-technical issues. DUTIES Engage in positive participation within a team-oriented customer service environment. Effectively manage daily client base requests. Effectively research and provide accurate and timely resolution for client inquiries. Ensure compliance with necessary audits and internal compliance. Effectively support, educate and develop the client base and align with CertiPay products and services. Assume ownership and responsibility for client issues through effective problem resolution and process updates. Maintain and strengthen client relationships through personal client interaction regarding client feedback, process efficiencies, software updates and regulatory payroll items. Maintain a high level of knowledge of Payroll, time and attendance and HR services through internal training and personal development experiences. Provide extended business day support to clients when appropriate and necessary. Utilize effective customer service skills to successfully continue to develop client trust and partnership. Actively engage in effective business and software best practice resolutions. Actively engage in effective client retention practices. Effectively analyze issues and provide problem resolution. Demonstrate a positive attitude with internal and external clients. QUALIFICATIONS Experience and Education : Demonstrated knowledge with database, web server, and open source technology Demonstrated knowledge of Payroll, HR and Time and Attendance software systems Ability to multi-task and adapt within a fast-paced environment Strong organizational, problem-solving and analytical skills Strong communication skills Positive Attitude Preferred: Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) designation. Technologies : Microsoft Office Products Payroll, Time and Attendance, and HRIS Software Platforms Knowledge, Skills, and Abilities: Strong Client service orientation Strong problem-solving orientation Technical knowledge or technical aptitude Mathematical aptitude Computer skills, including Windows and MS Office programs Strong listening and oral communication skills Team orientation Organizational skills CertiPay is an equal opportunity employer. CertiPay values and supports the employment of individuals with disabilities. Qualified individuals with disabilities are encouraged to apply.
Company:
Certipay
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Client Solutions Specialist
Client Solutions Specialist is a Jobs Client Solutions Specialist Job at Certipay located in Winter Haven FL. Find other listings like Client Solutions Specialist by searching Oodle for Jobs Client Solutions Specialist Jobs.
Client Solutions Specialist is a Jobs Client Solutions Specialist Job at Certipay located in Winter Haven FL. Find other listings like Client Solutions Specialist by searching Oodle for Jobs Client Solutions Specialist Jobs.