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Care Team Performance Consultant
Location:
South San Francisco, CA
Description:
Responsibilities Overhaul and establish the coach audit and quality oversight program for Verily Diabetes programs for both: Onduo and Lightpath coaching platforms Manage and coordinate auditing oversight and performance review process for members of the Care Team Develop and maintain quality evaluation guidelines, forms and processes for Onduo Care Team and/or service delivery team ((in accordance with regulatory requirements, coaching and clinical protocols) Set and maintain quality oversight schedules Facilitate quality reviews calibrations Coordinate monthly and quarterly performance reviews, in collaboration with the Team Leads and Care Team Managers Conduct quality assurance and oversight activities including but not limited to monitoring communications and productivity of staff Support L&P team in the implementation of learning and mentoring programs based on performance reviews Identify opportunities for more streamlined interventions, quality improvements or additional training Work in close collaboration with coaches, physicians and other healthcare professionals in understanding of significant social and environmental factors underlying patient's diabetes and other aspects of their health Based on the quality reviews and/ or at the Service Delivery management request - create and deliver individual learning plans for members of the Care Team. Consult product and UX teams on implementing auditing tools into coaching platforms. Skill/Experience/Education Mandatory Education: BS/BA degree in a life science, health science, RN, or related field. 3+ years of professional working experience as a Clinical Research Coordinator/Clinical Research Associate Working knowledge of GCP and FDA Regulations. Excellent oral and written communication skills. Strong attention to detail and organizational skills. Proficiency in MS Word, Excel and PowerPoint or Client. Experience utilizing Electronic Data Capture (EDC) systems for clinical studies. Desired Experience with digital medical device research studies. Experience maintaining an Electronic Trial Master File (eTMF). Preferred Qualifications Master's degree. Certified Diabetes Educator (CDCES), or other mid-level clinical credential (e.g. RN). Experience in direct education and/or coaching with individuals for disease prevention, health promotion and behavior change. Direct experience developing and delivering clinical training programs. Experience leading and/or participation in accreditation processes and programs. Experience using EMR systems (e.g Athena). As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
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More About this Listing: Care Team Performance Consultant
Care Team Performance Consultant is a Consulting Jobs Consultant Job at Iconma located in South San Francisco CA. Find other listings like Care Team Performance Consultant by searching Oodle for Consulting Jobs Consultant Jobs.
Care Team Performance Consultant is a Consulting Jobs Consultant Job at Iconma located in South San Francisco CA. Find other listings like Care Team Performance Consultant by searching Oodle for Consulting Jobs Consultant Jobs.