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Application Technical Consultant
Location:
Coatham Mundeville
Description:
Application Technical Consultant Salary: £ 18.87 Per Hour Full Time 37 hours per week Role Purpose: This role works is within Resources and Transformation and reports to the Application Support Services Team Leader. Application support is responsible for providing 2nd and 3rd line in some cases investigation, diagnosis and resolution of incidents and problems related to an application within the Service Level Agreement and following service procedures. Also to provide technical support including upgrades, redesign, advice and development to projects and requests, to assist with continual service improvement and stability. The primary objective of this role is to return the customer to a ‘normal’ state of operation as soon as possible. When this is not possible to retain ownership of the call and manage the customer relationship through its lifecycle development/third line support. Ensuring smooth operation of the interface between 2nd and 3rd line support teams and is accountable for ensuring SLAs are met. Applications Support must ensure calls are effectively investigated before escalation to 3rd line development/supplier resource and that any requests for further information are undertaken as directed. Responsibilities: Manage the MS SQL environment, online backups, maintenance plans, High-Availability, manage instances and assist suppliers with installation. Manage incidents through the incident lifecycle; from initial classification and prioritisation through to closure. Progression of known applications problems, via problem management. Ensuring there is no further adverse effect. Manage any requests for service RFS through the request lifecycle; from initial classification and prioritisation through to closure. Assisting in the backssment of work packages Project tasks, quantifying the impact in terms of resource/development effort, assumptions, dependencies, potential issues and risks. Monitor queues and react according to the agreed. Visit ListedBuy for more information.
Company:
4healthcare
Posted:
May 23 on ListedBuy
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More About this Listing: Application Technical Consultant
Application Technical Consultant is a Consulting Jobs Consultant Job at 4healthcare located in United States. Find other listings like Application Technical Consultant by searching Oodle for Consulting Jobs Consultant Jobs.
Application Technical Consultant is a Consulting Jobs Consultant Job at 4healthcare located in United States. Find other listings like Application Technical Consultant by searching Oodle for Consulting Jobs Consultant Jobs.