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Analyst I (Billing and Payment)
Location:
New Orleans, LA
Description:
Posting End Date: Work Place Flexibility: Hybrid Legal Entity: Entergy Services, LLC This posting may be used to fill multiple vacancies. The preferred location of this role is Baton Rouge, LA; However, candidates located in New Orleans, LA, The Woodlands, TX, Little Rock, AR, or Jackson, MS may be considered. Job Summary / Purpose: Perform variety of data analyses, reporting and communications to support customer journey efforts. Duties / Responsibilities: : Create and monitor metrics, dashboards, and reports to develop short: term and long: term strategies for Billing and Payment Customer Journeys (including Contact Center and Meter to Cash) and track the impact of key initiatives. Map existingjourneys, collaborate with critical business partners to develop improved journeys, and prioritizesolutions thatimprove the customer billing and payment experience. Deliver reporting and strategic insights through analysis to drive customer journey strategy execution. Conduct deep: dive analysis and investigations to better understand end to end CI Journeys including touch points, cross: channel behaviors, drivers, preferences and segmentation. Provide effective use of data and data visualizations, customer insight analysis and presentation skills that drives strategy alignment and execution. Contribute to the development of customer journey KPIs, metrics and prioritization criteria, tools, and processes to support strategy execution. Partner with IT, Enterprise Analytics, Customer Insights and Operational Excellence, and Op Co analysts to acquire any additional data for tracking relevant Journey KPIs Minimum Requirements: Education: : Bachelors Degree in technical or business: related field or equivalent work experience Experience: : At least 0:2 years of professional experience: Analytical skill set with advanced knowledge of Microsoft office Minimum knowledge, skills, and abilities required of the position Working knowledge in all aspects of technology,. Visit ListedBuy for more information.
Posted:
May 23 on ListedBuy
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More About this Listing: Analyst I (Billing and Payment)
Analyst I (Billing and Payment) is a Human Resource Analyst Job located in New Orleans LA. Find other listings like Analyst I (Billing and Payment) by searching Oodle for Human Resource Analyst Jobs.
Analyst I (Billing and Payment) is a Human Resource Analyst Job located in New Orleans LA. Find other listings like Analyst I (Billing and Payment) by searching Oodle for Human Resource Analyst Jobs.