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Accommodation Adviser
Location:
Coatham Mundeville
Description:
Housing Advisor Part Time working - 22 Hours per week Duties/Responsibilities: To take responsibility to deliver the right outcome for our customer in a safe and timely way. Deliver first point of contact resolution to customer transactional queries, responding to telephone calls, emails and face to face enquires in a polite, customer friendly manner being attentive and empathetic to the customers needs providing a customer focused quality service Offer multi-skilled responses to customer queries in Housing, Repairs, Complaints and all other business service areas as required To utilising knowledge, systems and processes to support customers through the full arrival and departure process, including viewings, bookings, the issuing of tenancy agreements, right to rent checks, check-in and post-arrival support. To liaise with and undertake requests from NHS Trusts, universities, medical agencies and other external key partners, utilising a can-do approach displaying excellent customer care. To take the lead in owning customer repairs and maintenance requests, ensuring these are entered on to relevant systems, allocated to appropriate colleagues or contractors and that any orders or instructions are issued, focusing on seeking swift resolution to ensure customer satisfaction. Ensure accurate input of relevant data notes, actions, agreed plans with customers into Sovereign systems To assist the Accommodation Manager in the collection of customer feedback to support in the creation and delivery of service improvement opportunities. To undertake a range of transactional financial activities to support customers and our operation, including setting up direct debit payment instructions, processing refund requests, customer account adjustments, resident recharges and reconciling payments made on a daily basis to ensure accurate accounting. To utilise booking information and financial data to issue external organisations with invoices for accommodation. Visit ListedBuy for more information.
Company:
4healthcare
Posted:
November 16 2023 on ListedBuy
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More About this Listing: Accommodation Adviser
Accommodation Adviser is a Human Resource Accommodation Adviser Job at 4healthcare located in United States. Find other listings like Accommodation Adviser by searching Oodle for Human Resource Accommodation Adviser Jobs.
Accommodation Adviser is a Human Resource Accommodation Adviser Job at 4healthcare located in United States. Find other listings like Accommodation Adviser by searching Oodle for Human Resource Accommodation Adviser Jobs.