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Customer Support Specialist Jobs, Customer Service & Call Center Jobs in Boston, MA

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Customer Support Engineer - Internal Support in Marlborough MA

: Customer Service & Call Center Jobs, J Patrick And Associates

America's Job Exchange - Marlborough, MA 4 weeks ago

Our client, a VC-backed developer of security software and solutions is seeking a Customer Support Engineer for it suburban Boston, MA area...

Customer Service | Customer Support Specialist Details

Our client, a VC-backed developer of security software and solutions is seeking a Customer Support Engineer for it suburban Boston, MA area office. Scope of Role This position will be part of the product engineering team and will provide support for the software products. The CSE will work closely with the R&D and Product Engineering teams, and will provide support for field organizations and customers. Approximately 25% travel is required. Education, Experience & Skills requirements - Bachelors degree preferred - 4 more years in a support role of client/server web based JAVA-based applications - Ability to thrive in a fast-paced, agile engineering environment - Excellent teamwork and collaboration skills - High-performance, Low-maintenance employee. See more Customer Support Specialist Jobs in Worcester, MA Area

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Customer Support Engineer - Internal Support in Marlborough MA

: Customer Service & Call Center Jobs, J Patrick And Associates

Insider Referral Network - Marlborough, MA 4 weeks ago

Our client, a VC-backed developer of security software and solutions is seeking a Customer Support Engineer for it suburban Boston, MA area...

Customer Service | Customer Support Specialist Details

Our client, a VC-backed developer of security software and solutions is seeking a Customer Support Engineer for it suburban Boston, MA area office. Scope of RoleThis position will be part of the product engineering team and will provide support for the software products. The CSE will work closely with the R&D and Product Engineering teams, and will provide support for field organizations and customers. Approximately 25% travel is required.Education, Experience & Skills requirements- Bachelors degree preferred- 4 more years in a support role of client/server web based JAVA-based applications - Ability to thrive in a fast-paced, agile engineering environment - Excellent teamwork and collaboration skills- High-performance, Low-maintenance employee. See more Customer Support Specialist Jobs in Worcester, MA Area

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Customer Support Engineer - Installation - Installation Implementation Hardware

: Customer Service & Call Center Jobs, J Patrick And Associates

Insider Referral Network - Boston, MA 4 weeks ago

Our client, a leading vendor of IT Infrastructure and Applications solutions, is seeking a Customer Support Engineer to handle its New England...

Customer Service | Customer Support Specialist Details

Our client, a leading vendor of IT Infrastructure and Applications solutions, is seeking a Customer Support Engineer to handle its New England territory. The ideal candidate will have experience in the Public Safety and/ or Contact Center background. Candidates must be US citizens, and be comfortable with occasional travel.Provide remote support and onsite support (as required) for all products.· Remote troubleshooting through any web or modem based application· Work in a call center environment, handling service tickets.· Working with Field engineers to resolve on-site issues.· Interpreting log files; research and determine effected modules, decide on a course of faction to resolve the clients technical problems.· On-site responsibilities: Hardware replacement, performing any work that is require on-site, troubleshooting and installation of all products See more Customer Support Specialist Jobs in Boston Area

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Customer Support Specialist- Waltham, MA - Full Time

: Customer Service & Call Center Jobs, Constant Contact

Jobmagic - Waltham, MA 5 hours ago

; Constant Contact, Inc. helps small businesses, associations, and nonprofits connect with their customers, clients, and members. Launched in...

Customer Service | Support Worker Details

; Constant Contact, Inc. helps small businesses, associations, and nonprofits connect with their customers, clients, and members. Launched in 1998, Constant Contact champions the needs of small organizations and provides them with an easy and affordable way to build successful, lasting customer relationships. Constant Contact's leading email marketing and survey products supported by our expert personal coaching and service help all types of small businesses and organizations create professional-looking email newsletters and insightful online surveys, and begin a dialogue with their customers. Today, more than 350,000 customers worldwide trust Constant Contact to help them connect with their audience. Headquartered in Waltham, Mass., with an additional office in Loveland, Colo., Constant Contact was named Massachusetts Technology Leadership Council "Company of the Year" in 2008 and is ranked as the 14th fastest growing company on the Deloitte Technology Fast 50 for New England list. See more Support Worker Jobs in Boston Area

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Customer Support Intern - Other

: Customer Service & Call Center Jobs, Acquia

Jobmagic - Woburn, MA 1 day ago

Acquia Support seeks a sharp intern to assist the team, help customers, and capture knowledge; The economy is fueling open source adoption and...

Customer Service | Customer Support Specialist Details

Acquia Support seeks a sharp intern to assist the team, help customers, and capture knowledge; The economy is fueling open source adoption and Drupal is taking off. If you are interested in getting involved in the next big thing, you should take a look at Acquia. Acquia is the commercial support organization behind Drupal, as well as the "home" of Drupal creator Dries Buytaert - and we're hiring part time help! Acquia is a springboard for motivated young professionals to get their foot in the door of one of New England's hottest tech startups. We're passionate about open source and searching for others who are looking to help a growing, venture-backed startup. Do you enjoy working with web technologies? Are you studying Computer Science or Computer Information Systems? Would you like to work with a growing open source community? See more Customer Support Specialist Jobs in Boston Area

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Customer Support Intern

: Customer Service & Call Center Jobs, Brightcove

Brightcove - Cambridge, MA 2 days ago

Customer Support Intern Department: Customer Support Location: Cambridge, MA Type: Full-Time Job Code: 321 # of openings: 2

Customer Service | Customer Support Specialist Details

Customer Support Intern Department: Customer Support Location: Cambridge, MA Type: Full-Time Job Code: 321 # of openings: 2 See more Customer Support Specialist Jobs in Boston Area

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Tier 1 MS Exchange Customer Support

: Customer Service & Call Center Jobs

Monster - Burlington, MA 4 hours ago

You will provide phone & e-mail support to customers across the world by troubleshooting e-mail routing, connectivity, and setup issues.a In...

Customer Service | Customer Support Specialist Details

You will provide phone & e-mail support to customers across the world by troubleshooting e-mail routing, connectivity, and setup issues.a In particular, the applications to be supported are Microsoft Outlook Microsoft Exchange Server 2003, VPN, Windows 2000/aXP/a2003, AntiVirus, Firewalls, SPAM Filtering, and SharePoint.a Due to the heavy usage of mobile devices, the following devices are also See more Customer Support Specialist Jobs in Boston Area

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Customer Support Specialist - Full Time

: Customer Service & Call Center Jobs, Jobmagic

Jobmagic - Waltham, MA 6 days ago

; Jobmagic powers social media recruiting on Facebook, LinkedIn, Twitter and 200+ other social networks. Our solutions make it easier than ever...

Customer Service | Support Worker Details

; Jobmagic powers social media recruiting on Facebook, LinkedIn, Twitter and 200+ other social networks. Our solutions make it easier than ever for recruiters to find great talent, and for talent to find opportunities. We're new, growing rapidly, and making changes in how companies find and attract great people. The Opportunity This is an amazing time to join us as our first-ever Customer Support Specialist. You'll have the opportunity to work directly with our customers in the recruiting community (and, recruiters tend to be fun people to support). Our customers range from Fortune 500 companies to fast growing start-ups across many industries. Since this is a new position, we're going to give you room to innovate - we love people who have great ideas and want to try them out. You'll identify training needs, help create and implement solutions, and work as part of a fast-based, fun team of people. We live and breathe social media, and you'll learn a ton about that space as part of your job. See more Support Worker Jobs in Boston Area

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Customer Support Engineer

: Customer Service & Call Center Jobs, J. Patrick & Associates

J. Patrick & Associates, Inc. - Boston, MA 1 week ago

Job ID: 2608 Title: Customer Support Engineer Location: Boston Type: Installation Industry: Salary: 50,000.00 Post Date: 03/13/2010 Job...

Customer Service | Customer Support Specialist Details

Job ID: 2608 Title: Customer Support Engineer Location: Boston Type: Installation Industry: Salary: 50,000.00 Post Date: 03/13/2010 Job Description: Our client, a leading vendor of IT Infrastructure and Applications solutions, is seeking a Customer Support Engineer to handle its New England territory. The ideal candidate will have experience in the Public Safety and/ or Contact Center background. Candidates must be US citizens, and be comfortable with occasional travel. Provide remote support and onsite support (as required) for all products. · Remote troubleshooting through any web or modem based application · Work in a call center environment, handling service tickets. · Working with Field engineers to resolve on-site issues. · Interpreting log files; research and determine effected modules, decide on a course of faction to resolve the clientÃ¢??s technical problems. See more Customer Support Specialist Jobs in Boston Area

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Customer Support Manager

: Customer Service & Call Center Jobs

The Ladders - Concord, MA 1 week ago

Providing standardized global services delivering high value service to Company customers. Continually increasing the value derived by customers...

Customer Service | Customer Support Specialist Details

Providing standardized global services delivering high value service to Company customers. Continually increasing the value derived by customers from their investment in Company. Identifying innovative approaches to training and service that enhance the customer's experience while simultaneously maintaining or reducing Company costs. Advocating the needs and requirements of all customer segments back to other groups in Company. See more Customer Support Specialist Jobs in Boston Area

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HTTS Customer Support Engineer (Content Data Networking)

: Customer Service & Call Center Jobs, Cisco

Cisco - Boxborough, MA 1 week ago

Requisition #: R864695 Location: UNITED STATES.MASSACHUSETTS.BOXBOROUGH Job Title: HTTS Customer Support Engineer (Content Data Networking)...

Customer Service | Customer Support Specialist Details

Requisition #: R864695 Location: UNITED STATES.MASSACHUSETTS.BOXBOROUGH Job Title: HTTS Customer Support Engineer (Content Data Networking) Region: US & Canada Area of Interest: Cisco Services (Formerly Customer Advocacy) Level of Experience: Experienced - Non Manager Flexible Work Option: No Job Description: ****THIS POSITION CAN BE LOCATED IN BOXBOROUGH, MA and RTP, NC in order of preference **** This Content Networking Customer Support Engineer (CSE) position has the following responsibilities: --Provide second line phone/email/fax consultation to independently debug complex content network problems. --Provide systems/product training both internally and externally --Acts as a focal point for large account network problem resolution. --Acts as a technical expert for enterprise and Service Provider content delivery solutions. --Impact is major. --Provides support on a worldwide basis. --Typically reports to Manager, Technical Support. See more Customer Support Specialist Jobs in Worcester, MA Area

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Technical Customer Support Rep

: Customer Service & Call Center Jobs, Hologic

Monster - 250 Campus Drive... 1 week ago

Hologic, Inc. is a leading developer, manufacturer and supplier of premium diagnostics, medical imaging systems and surgical products dedicated to...

Customer Service | Customer Support Specialist Details

Hologic, Inc. is a leading developer, manufacturer and supplier of premium diagnostics, medical imaging systems and surgical products dedicated to serving the healthcare needs of women. Hologic's core business units are focused on breast health, diagnostics, GYN surgical, and skeletal health. Hologic provides a comprehensive suite of technologies with products for mammography and breast biopsy, ra See more Customer Support Specialist Jobs in Providence Area

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Customer Support Engineer - Installation - Installation Implementation Hardware

: Customer Service & Call Center Jobs, J Patrick And Associates

Jobmagic - Allston, MA 2 weeks ago

; Installation,Implementation,Hardware,Operating Systems,Networks,Customer support,PROTOCOLS,Network Testing,troubleshooting, PBX, VoIP,...

Customer Service | Customer Support Specialist Details

; Installation,Implementation,Hardware,Operating Systems,Networks,Customer support,PROTOCOLS,Network Testing,troubleshooting, PBX, VoIP, recording, recorders, loggers, 911, e-911, e911, Contact Center, Call Center, Our client, a leading vendor of IT Infrastructure and Applications solutions, is seeking a Customer Support Engineer to handle its New England territory. The ideal candidate will have experience in the Public Safety and/ or Contact Center background. Candidates must be US citizens, and be comfortable with occasional travel. Provide remote support and onsite support (as required) for all products. Remote troubleshooting through any web or modem based application Work in a call center environment, handling service tickets. Working with Field engineers to resolve on-site issues. Interpreting log files; research and determine effected modules, decide on a course of faction to resolve the clients technical problems. See more Customer Support Specialist Jobs in Boston Area

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Customer Support Engineer - Internal Support in Marlborough MA - Full Time

: Customer Service & Call Center Jobs, J Patrick And Associates

Jobmagic - Marlborough, MA 2 weeks ago

; Education, Experience & Skills requirements - Bachelors degree preferred - 4 more years in a support role of client/server web based JAVA...

Customer Service | Customer Support Specialist Details

; Education, Experience & Skills requirements - Bachelors degree preferred - 4 more years in a support role of client/server web based JAVA applications - Ability to thrive in a fast-paced, agile engineering environment - Excellent teamwork and collaboration skills - High-performance, Low-maintenance employee. Self-starter - Experience working onsite at customer locations - Ability to track and escalate issues through proper channels - Excellent troubleshooting, analysis, and problem-solving skills - Willingness to work hands on configuring and debugging equipment - Excellent communication skills. Strong documentation skills - Experience in software quality assurance (SQA) a plus Our client, a VC-backed developer of security software and solutions is seeking a Customer Support Engineer for it suburban Boston, MA area office. Scope of Role This position will be part of the product engineering team and will provide support for the software products. See more Customer Support Specialist Jobs in Worcester, MA Area

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Customer Support Specialist (1pm- 9...

: Customer Service & Call Center Jobs, Constant Contact

Monster - Waltham, MA 2 weeks ago

Constant Contact, Inc. helps small businesses, associations, and nonprofits connect with their customers, clients, and members. Launched in 1998,...

Customer Service | Support Worker Details

Constant Contact, Inc. helps small businesses, associations, and nonprofits connect with their customers, clients, and members. Launched in 1998, Constant ContactA champions the needs of small organizations and provides them with an easy and affordable way to build successful, lasting customer relationships. Constant Contact's leading email marketing and survey productsasupported by our exper See more Support Worker Jobs in Boston Area

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Backstage Customer Support Technician I (Retail Sales)

: Customer Service & Call Center Jobs, Sony Electronics

LocalHelpWanted - Boston, MA 2 weeks ago

In lieu of Associate's degree, must have a high school diploma or equivalent and a minimum of three years of experience * Must be able to...

Customer Service | Customer Support Specialist Details

In lieu of Associate's degree, must have a high school diploma or equivalent and a minimum of three years of experience * Must be able to troubleshoot problems while customers are present and possess the ability to explain technology to non-technical people * Proven ability to troubleshoot problems related to peripheral devices used with Sony computers (especially network setup) required * Retail sales experience is preferred * In depth knowledge of Sony Notebooks, Desktops and IT products with a MCSE and A certification preferred * The ideal candidate will be a results-driven, team player with a positive attitude who is also an excellent communicator/listener with the motivation necessary to meet customer needs * The ability to work a flexible schedule, including nights and weekends, is a must * This position requires ladder climbing (up to 20 feet), the ability to stand for long periods of time and the ability to lift 50 pounds with or without reasonable accommodation See more Customer Support Specialist Jobs in Boston Area

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Backstage Customer Support Technici...

: Customer Service & Call Center Jobs

Monster 2 weeks ago

When it comes to everyday life, Sony Electronics is there. Our products electrify the senses - music, video, photos, laughter and sheer emotion....

Customer Service | Customer Support Specialist Details

When it comes to everyday life, Sony Electronics is there. Our products electrify the senses - music, video, photos, laughter and sheer emotion. As a consumer, you feel it across our cool products. And as part of our team, you'll feel the excitement of working for the best brand in the world. Step inside Sony Electronics, and watch our Talent at Work extend nearly 60 years of entertainment hi See more Customer Support Specialist Jobs in Boston Area

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Customer Support Engineer

: Customer Service & Call Center Jobs, J. Patrick & Associates

LocalHelpWanted - Boston, MA 2 weeks ago

Ã· VoIP/ Telephone systems:technologies: VOIP configuration, router/switch configuration, Audio codecs (h323, SIP). Ã· Networking:Familiarity...

Customer Service | Customer Support Specialist Details

Ã· VoIP/ Telephone systems:technologies: VOIP configuration, router/switch configuration, Audio codecs (h323, SIP). Ã· Networking:Familiarity with TCP/IP addressing and configuration, Ethernet and Token Ring networks, hubs and routers. Ã· PC Hardware:Configure dip-switches and jumpers on PC boards, add RAM chips to CPU boards, configure and install PC boards (e.G. VGA boards, CPUs, SCSI controllers, network cards). Ã· Ã· Knowledge of telephony, PBX, CTI and data network environments Ã· Strong understanding of Microsoft SQL Server administration and database structure Ã· External Mass Storage configuration administration Ã· .NET and IIS knowledge/administration Ã· Knowledge of call center environment a plus Ã· Experience with Trunk radio systems a plus Certifications: Ã· Microsoft A+ or MCSE (MCSE preferred) Ã· SQL Server Ã· PBX Training (an advantage) Ã· Cisco certifications (an advantage) Ã· Middleware Training (Genesys, TSAPI, etc.) Candidates must See more Customer Support Specialist Jobs in Boston Area

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Backstage Customer Support Technici...

: Customer Service & Call Center Jobs, Revolabs

Monster - Maynard, MA 2 weeks ago

When it comes to everyday life, Sony Electronics is there. Our products electrify the senses - music, video, photos, laughter and sheer emotion....

Customer Service | Customer Support Specialist Details

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Administrative Assistant / Customer Support - Real Estate

: Customer Service & Call Center Jobs, Officeteam

Retirement Jobs - Waltham, MA 2 weeks ago

A large real estate brokerage firm is looking for and administrative assistant to support their Waltham office. As an administrative assistant to...

Customer Service | Customer Support Specialist Details

A large real estate brokerage firm is looking for and administrative assistant to support their Waltham office. As an administrative assistant to the relocation department, you will be responsible for managing transfers including researching through databases and preparing reports on your findings. You will also be responsible for communicating with customers / clients and fulfilling their requests. Qualified applicants should contact OfficeTeam at 781-505-XXXX for immediate consideration. This is a long term temporary opportunity, expected to last anywhere between 6-12+ months. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. See more Customer Support Specialist Jobs in Boston Area

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It Specialist Internet Customer Support

: Computer& Software Jobs

Federal Government Jobs - Natick, MA 3 weeks ago

Technology | IT Specialist Details

See more IT Specialist Jobs in Boston Area

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Customer Support Systems Analyst- Account Maintenance

: Computer& Software Jobs, Staples

Careers500 - Framingham, MA 3 weeks ago

Hiring Manager Title: Mgr Customer Support Systems Responsibilities: Join the team that revolutionized the office supply industry! Staples,...

Technology | Systems Analyst Details

Hiring Manager Title: Mgr Customer Support Systems Responsibilities: Join the team that revolutionized the office supply industry! Staples, Inc., a $23.0 billion dollar, Fortune 500 company is currently seeking an Analyst-Account Maintenance to work as an essential team member of Staples Customer Support Systems Team. The Analyst-Account Maintenance is responsible to create and maintain the three levels of a contract customer account (master, bill to, ship to) within the Customer Support Systems “Set Up” database. This database feeds several critical process components and systems to drive proper account requirements, personality and performance. Accounts support over 4 billion dollars in sales being managed by over 900 Sales associates. Applications and areas impacted include, but are not limited to: Stapleslink (EC/CS), Sunrise (CS), Lawson (Credit), Get Paid (Credit), Sunbeam (Transportation/Fulfillment), EDI, Tax and PKMS (Transportation/Delivery). See more Systems Analyst Jobs in Boston Area

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Customer Support Tech 1

: Customer Service & Call Center Jobs, EMC

Careers500 - Hopkinton, MA 3 weeks ago

Business: EMC Job Description: GENERAL SUMMARY Provides front end non-technical support for EMC's Internal and External Customers. Follows call...

Customer Service | Customer Support Specialist Details

Business: EMC Job Description: GENERAL SUMMARY Provides front end non-technical support for EMC's Internal and External Customers. Follows call handling procedures to ensure excellence in customer service. Work hours comprise of shift patterns, weekends, and holidays to cover a 24 X 7 period. PRINCIPAL DUTIES AND RESPONSIBILITIES Create, research and update service requests. Route service requests to appropriate product support teams. Interface with Global support teams and Field personnel. Implement escalation procedures as required. Execute Business Continuity procedures if needed, according to established protocols. Business Continuity to be defined as Disaster Recovery operations due to a variety of reasons, i.e. problems with the network, operating system, telephony, etc. Performs contract entitlement checking and works with customer to establish PO documentation for services if the customer is not entitled for service. See more Customer Support Specialist Jobs in Worcester, MA Area

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RSA Security Customer Support Mgr (Escalation Mgr)

: Customer Service & Call Center Jobs, EMC

Careers500 - Hopkinton, MA 3 weeks ago

Job Description: JOB TITLE: EMC RSA SECURITY CUSTOMER SUPPORT MANAGER (ESCALATION MGR) JOB DESCRIPTION: Provides focus with RSA for all...

Customer Service | Customer Support Specialist Details

Job Description: JOB TITLE: EMC RSA SECURITY CUSTOMER SUPPORT MANAGER (ESCALATION MGR) JOB DESCRIPTION: Provides focus with RSA for all service issues to our internal and external customers. Acts as RSA’s ambassador/laision to the customer and as the customer's representative within RSA. Applies technical expertise in order to resolve moderately complex customer issues by coordinating the technical support between the field and Customer Service managers. Interfaces with Senior Management, Engineering, Sales, Marketing, Customer Service and customers to resolve business, and technical issues on all products and services. RSA, The Security Division of EMC is headquartered in Bedford, Massachusetts. RSA, The Security Division of EMC, was formed in September 2006 following EMC Corporation’s acquisitions of RSA Security and Network Intelligence. RSA, the security division of EMC, is the expert in information-centric security, enabling the protection of information throughout its life cycle. See more Customer Support Specialist Jobs in Worcester, MA Area

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Sr. Customer Support Engineer (Post...

: Customer Service & Call Center Jobs

Monster - Boxborough, MA 4 weeks ago

In this position, the Sr. Customer Support Engineer will set high standards for service quality, customer advocacy, and technical excellence. As a...

Customer Service | Customer Support Specialist Details

In this position, the Sr. Customer Support Engineer will set high standards for service quality, customer advocacy, and technical excellence. As a senior member of the Customer Support staff, this individual will be expected to gain a thorough understanding of Crossbeam products and security solutions to support the global customer base.The Sr. Customer Support Engineer will provide direct support See more Customer Support Specialist Jobs in Worcester, MA Area

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Customer Support Specialist Jobs, Customer Service & Call Center Jobs in Boston, MA

Customer Support Specialist Jobs, Customer Service & Call Center Jobs in Boston, MA + 40 miles

Customer Support Specialist Jobs, Customer Service & Call Center Jobs in Boston, MA + 40 miles